Frequently Asked Questions
Quick answers to the questions we hear most, from opening an account to reporting a lost card.
Cannot find what you are looking for? Start an in-app chat seven days a week, or head to our contact page for every way to reach us.
Key features
Accounts and switching
How to open an account, switch to Mosey with the Current Account Switch Service, and manage joint accounts.
Cards and payments
Freezing a lost card, setting up Apple Pay and Google Pay, and sending money at home and abroad.
Security and support
How we protect your account, how to spot a scam, and the fastest ways to reach a real person.
Not sure which option is right for you?
Compare your options or chat to a real Mosey person in the app seven days a week - we will help you choose with confidence.