Help and support, whenever you need it
Speak to a real person seven days a week via in-app chat or phone, or find answers in seconds below.
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Frequently asked questions
Quick answers to the things we hear most.
How do I open a current account?
You can open a Mosey current account online in around 10 minutes. All you need is a smartphone, a valid UK address, and proof of identity. We run a soft credit check that won't affect your credit score.
What savings rates do you offer?
We currently offer an easy-access savings account at 4.6% AER and a 1-year fixed-rate account at 5.1% AER. Rates are variable on easy-access accounts and fixed for the term on fixed-rate accounts.
How does the mortgage application work?
Start by getting a decision in principle online - it takes around 10 minutes and won't affect your credit score. One of our advisors will then call you to discuss your options and guide you through the full application.
Is my money protected?
Yes. Mosey Bank is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority. Eligible deposits are protected by the FSCS up to £85,000 per person.
How do I switch banks to Mosey?
We use the Current Account Switch Service (CASS), which moves all your direct debits and standing orders automatically within 7 working days. Your old account closes on the switch date and any payments to or from your old account are forwarded for 3 years.
What do I do if my card is lost or stolen?
Open the Mosey app and go to Card Controls to freeze your card immediately. If you're sure it's lost or stolen, tap 'Cancel card' to order a replacement, which arrives within 3-5 working days. You can also call our 24/7 fraud line.
How do I contact Mosey support?
The fastest way is in-app chat, where a real Mosey person answers seven days a week from 7am to 11pm. You can also call us on the number printed on the back of your card, or use the contact form and we will reply within one business day.
Do you have physical branches?
We have 140 branches across the UK for the moments when you want to speak to someone face to face. Use the branch finder to see opening hours and book an appointment. Everything else can be done in the app, day or night.
How do I reset my app password or PIN?
Open the Mosey app, tap 'Sign in help' on the login screen, and follow the identity checks to set a new passcode. To change your card PIN, go to Card Controls in the app and tap 'View or change PIN' - the change takes effect immediately.
How do I make a complaint?
We aim to put things right first time. Raise a complaint through in-app chat or the contact form and we will acknowledge it within three working days. If we cannot resolve it within eight weeks you have the right to refer it to the Financial Ombudsman Service.